Privacy policy

At Éclat Paris, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you browse our website, place an order, contact us, or subscribe to our communications, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting our customer support
  • Website usage and device information, including IP address, browser type, and browsing activity

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery and shipping
  • Provide order confirmations and updates
  • Respond to your questions and customer-service requests
  • Process returns, exchanges, or refunds
  • Improve our products, website, and customer experience
  • Send promotional communications where you have provided appropriate consent
  • Prevent fraud, misuse, or unauthorised activity
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Éclat Paris does not store your complete debit card, credit card, UPI, or banking credentials on its own servers. Payment information is handled by the relevant payment gateway in accordance with its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand website usage
  • Improve website performance
  • Provide relevant marketing and advertising

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who help us operate our business, including:

  • Payment processors
  • Shipping and delivery partners
  • Website and technology service providers
  • Customer support services
  • Marketing or analytics providers, where applicable

These parties may only use your information as necessary to provide their services or as required by law.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, where legally permitted
  • Withdraw consent for certain communications
  • Ask questions about how your information is being used

To exercise these rights, you can contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or services. Éclat Paris is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

9. Children's Privacy

Our website is not intended for children who are unable to legally use e-commerce services without appropriate supervision or consent.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws.

Any updated version will be posted on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Éclat Paris
Email: supporteclatparis@gmail.com
Phone: +91 9999675540
WhatsApp: +91 9999675540
Address: 2B-301, Powai Vihar 2, Powai, Mumbai, India

Éclat Paris
Elegance, Elevated.