Refund policy

At Éclat Paris, we want you to be completely satisfied with your purchase. Every piece of jewellery is carefully inspected and packed before dispatch to ensure it reaches you in perfect condition.

1. Eligibility for Returns

Returns are accepted only if the product is:

  • Received damaged or defective.
  • Incorrect or different from the product ordered.
  • Unused, unworn and in its original condition.
  • Returned with the original packaging, tags and accessories.

For hygiene and quality reasons, jewellery that has been worn, altered, damaged, scratched or tampered with may not be eligible for return.

2. Return Request

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please share:

  • Order number
  • Clear photographs/videos of the product
  • Photographs of the packaging
  • A brief description of the issue

Our team will review the request and confirm whether the product is eligible for return.

3. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been worn or used.
  • Products damaged due to improper handling or storage.
  • Products with missing tags, packaging or accessories.
  • Products altered, resized or repaired after delivery.
  • Products damaged due to normal wear and tear.
  • Items returned without prior approval from Éclat Paris.

4. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the order.

The refund may take 5–7 business days to reflect in your account, depending on your bank or payment provider.

5. Replacement

If the product is received damaged, defective or incorrect, Éclat Paris may offer a replacement or refund, subject to product availability and verification of the issue.

6. Return Shipping

If the return is due to a damaged, defective or incorrect product, Éclat Paris will assist with the return process.

For other return requests, return shipping charges may be applicable, subject to approval.

7. Cancellation

Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

For cancellation requests, please contact us as soon as possible.

8. Contact Us

For return or refund assistance, please contact:

Éclat Paris
📞 +91 9999675540
💬 WhatsApp: +91 9999675540
✉️ supporteclatparis@gmail.com
📍 2B-301, Powai Vihar 2, Powai, Mumbai

Éclat Paris
Elegance, Elevated.