Shipping policy

At Éclat Paris, every order is carefully packed in our signature packaging to ensure your jewellery reaches you safely and beautifully presented.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any applicable free-shipping offers will be subject to the terms mentioned on the website or promotional offer.

4. Order Tracking

Once your order has been dispatched, you may receive tracking details through your registered email address or phone number.

You can use the tracking information to follow your shipment with the respective courier partner.

5. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete address information
  • Remote delivery locations
  • Unforeseen logistical circumstances

Such delays are beyond the direct control of Éclat Paris.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.

7. Damaged Package

If your package appears damaged or tampered with at the time of delivery, please take clear photographs/videos of the package before opening it and contact us as soon as possible.

8. International Shipping

International shipping availability, delivery timelines, customs duties and applicable taxes may vary depending on the destination country. Any applicable customs duties or import charges may be payable by the customer unless otherwise stated at checkout.

9. Contact Us

For shipping-related assistance:

Éclat Paris
📞 +91 9999675540
💬 WhatsApp: +91 9999675540
✉️ supporteclatparis@gmail.com
📍 2B-301, Powai Vihar 2, Powai, Mumbai

Éclat Paris — Elegance, Elevated.